Frequently Asked Questions

Vinyl windows are durable, energy efficient, and make an excellent investment. Of the various materials used to manufacture windows, vinyl is the most popular due to its quality, affordability, and minimal need for ongoing maintenance. Another important factor complementing a high-quality window is having a professional installation performed by a certified American Window and Door (AWDI) installer. A poor installation can quickly subtract the
benefits of upgrading your windows. That is why we make sure our professional installers are expertly trained by our factory and us to install your vinyl replacement windows. Replacing the windows in your home will enhance its overall beauty while giving your budget a boost by helping conserve costly energy.

Window Depot USA of Springfield has an office in Carlinville (serving metro Springfield). Yes, we do meet with customers at our office, although a pre-set appointment must be made. At some point, we will need to see the windows you are trying to replace so an accurate, thorough quote can be presented to include any nuances of your project. Because of this, we recommend our bringing the showroom to the comfort of your own home.

Our windows are Made in America. Each window is custom manufactured for your home. It takes 2-3 weeks to build your windows. Installation is normally done in one to two days, depending on the size of the project. Customers normally have their windows installed within 4 weeks from start to finish.

The number, size, and window type will all factor into how much your windows cost. Unlike many of our competitors, Window Depot USA does not subject our customers to high-pressure sales tactics. WDUSA of Springfield firmly believes in providing customers with a direct and honest approach to pricing each project. All our products and installation costs are provided in a pre-printed, easy-to-understand format. This allows our customers to build windows to their specifications and to their budgets.

After the windows are priced to the customer’s specifications, each window is individually measured. These measurements are then submitted to manufacturing for production. Manufacturing builds the windows and ships them to our office warehouse space in Carlinville. Customers are then called and a convenient installation date is scheduled.

Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation team with a clear path to the window(s) being replaced by moving anything within a few feet in front of the window. We can assist with blinds and heavy furniture items as necessary. No dust is created on the inside of your home during the installation. It is a very clean process.

Normally no longer than 15 minutes per window. Your home and all windows are secured at the end of each day and the project area is cleaned up as well.

All of our replacement windows come with a lifetime, transferable warranty to include parts, accidental glass breakage, and seal failure (foggy windows) for as long as you own your home!

After installing your new replacement windows, WDUSA of Springfield will remove your old windows and all debris from your property and dispose of it properly. You won’t know we were there except you have new windows.

Most issues encountered by our customers are easily corrected and don’t necessarily mean there is a problem with your window. It could be a simple adjustment. On the rare occasion that you do have a problem with your new windows, feel free to call or email us and we’ll gladly repair or replace it, free of charge.

Low-E, or low-emissivity, glass was created to minimize the amount of infrared and ultraviolet light that comes through your glass, without minimizing the amount of light that enters your home. Low-E glass windows have a microscopically thin coating that is transparent and reflects heat. Low-E is required by law on new homes and will significantly help reduce energy costs.

Both the R-Value and the U-Value are measurements that can tell you how much heat transfers through a material. The R-Value generally applies to the window glass while the U-Value applies to the entire window system. The higher the R-Value and the lower the U-Value means the more energy efficient a window is and the less energy you
will lose.

Argon gas is used to replace the air in between window panes to increase the insulation in that window. Argon and other gases like Krypton gas are inert which makes them safe and more resistant to energy transfer or loss. This makes it more difficult for cold or warm air to pass through your window so your home’s temperature stays more consistent year-round. Argon helps reduce sound transmission making your home quieter.

Often called "sweaty windows" the condition is the result of high humidity and low temperatures. Condensation on a window can block the view, drip on the floor, and freeze on the glass. Window condensation is simply the result of excess humidity, and the glass only provides a visible cool surface on which humidity can condense. Our windows have technologies to include warm edge spacer systems, and double or triple-pane glass with insulating gases that reduce
condensation so you don’t have to worry about foggy windows.